Terms & Conditions

1. Use of This Website

This website is provided for general information about Sai Lok and to allow prospective residents and their families to make enquiries. You may use it for lawful, personal purposes only. You agree not to:

• — Use the site in any way that is unlawful, harmful or disruptive to others.
• — Attempt to gain unauthorised access to any part of the site or its underlying systems.
• — Transmit any unsolicited or harmful content, including malicious software.
• — Reproduce or republish any content from this website without our prior written consent.

We reserve the right to suspend or restrict access to the website at any time without notice, for example for maintenance, security or legal reasons. We will endeavour to minimise disruption where possible.

2. Information Accuracy

We aim to keep the information on this website accurate and current. However, details including service descriptions, pricing and availability may change, and we cannot warrant that all information is complete, accurate or up to date at all times. Nothing on this website constitutes a binding offer or contract.

Before making any decision about a living arrangement, we encourage you to contact us directly so we can confirm current details and answer your questions in full.

3. Services and Arrangements

The services described on this website — Daily Living Support, Excursions and Day Outings, and Complete Residence Living — are offered subject to a separate written arrangement between Sai Lok and the resident or their authorised representative. That arrangement will set out the full terms, including the scope of services, fees, notice periods and the obligations of both parties.

Availability of specific rooms or service arrangements is not confirmed until a written agreement has been signed and any applicable deposit received. We will always communicate clearly and without pressure throughout this process.

Pricing shown on this website is in Hong Kong Dollars (HKD) and is provided as a guide. Final fees will be confirmed in the written arrangement. We reserve the right to adjust pricing for new arrangements with reasonable prior notice.

4. Intellectual Property

All text, images, logos and other content on this website are the property of Sai Lok Senior Living Residence or are used with permission, and are protected by applicable copyright and intellectual property laws. You may view and print pages from this website for your own personal, non-commercial use.

Any other use — including reproduction, distribution, commercial use or modification — requires our prior written consent. To make a request, please contact us at [email protected].

5. Third-Party Links

This website may include links to external websites for your convenience. These links do not imply any endorsement or responsibility on our part. We have no control over the content of external sites, and we encourage you to review their terms and privacy policies before providing any personal information.

6. Limitation of Liability

To the fullest extent permitted by Hong Kong law, Sai Lok and its staff will not be liable for any direct, indirect or consequential loss arising from your use of or reliance upon this website or its content. This includes, but is not limited to, loss arising from inaccurate information, website downtime or links to external sites.

Nothing in these Terms excludes liability for death or personal injury arising from negligence, fraud, or any other matter that cannot legally be excluded.

7. Privacy

The way we handle personal data submitted through this website is described in our Privacy Policy, which forms part of these Terms. Please read it alongside these Terms to understand how your information is used and protected.

8. Cookies

We use cookies on this website to support its operation and to understand how it is used. Details of the cookies we use and your options regarding them are set out in our Cookie Policy.

9. Governing Law

These Terms are governed by and construed in accordance with the laws of Hong Kong Special Administrative Region. Any dispute arising from these Terms or your use of this website shall be subject to the exclusive jurisdiction of the courts of Hong Kong.

10. Changes to These Terms

We may update these Terms from time to time, for example to reflect changes in our services or applicable law. Updated Terms will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically. Your continued use of the website after any changes constitutes acceptance of the updated Terms.

11. Contact Us